Trustworthy Services Air Conditioning and Heating

The letters below are the highlight of our business. Read them and I think you’ll agree! For all of us here it solidifies our resolve to give you our best. Thanks so much!

The following testimonies posted here exactly as received from our clients
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To: Trustworthy Air conditioning,

I want to Thank You for your quick service and for being truely "TRUSTWORTHY". I have an older AC unit and I know it is about ready for the great AC graveyard in the sky, but I haven't found a way to afford to get it replaced. When Terry and Casey came out they told me that I would be needing to replace it in the future but that they could repair it and give me some more time to save for the new one. A lot of the AC repair people would have insisted I get the new one now no matter what. Most of them offer financing but it is at a huge interest rate. I believe your company is truly honest and as soon as I can I will be calling you to come out and set up a whole new AC system.

I want to Thank You all very much for being so kind and considerate in understanding that not all people can afford to make a huge purchase right now even if you really need one and they offer to finance it. I have had a few problems this year and I'm sure everyone has had an equal amount of things to deal with, but if you treat all your customers they way you treated me you will have the most loyal customers in the world.

Thanks Again, Sue Travis

Mr. Terry Kaeseberg
Trustworthy Services

Dear Terry,
The adjustment from Midwestern weather to Arizona weather when I relocated this summer was a difficult one. Add to that acquiring (with my purchased home) an air conditioning system that was unable to keep the house below 80 degrees, and my stress level was off the scale. Meeting with no success going through the home warranty process, I called you in desperation. Having been recommended to me by my brother in Chandler as a “guy who’s a straight-shooter,” I frantically called you on a Friday. You picked up the new system on Saturday morning and had it installed by that afternoon. You truly saved my sanity! Your response to my situation was quick and professional. And I was very pleasantly surprised by the follow-up phone call the next week to see if I was satisfied with the unit and its performance. That’s what I call good customer service!

I am happy to report that I am still very pleased with the performance of this new unit. And I am even happier to report that my electric bills for July and for August showed just over a 35% decrease. That’s even more impressive considering the increase in temperatures and humidity during the months of July/August as compared to June.

I can’t thank you enough for your quick and professional service. Your company is indeed aptly named!

Sincerely,

Linda Davidson

Dear Terry,

A big thank you to you and Calvin on the A/C installation you did for us last Thursday.

From our first phone conservation to the follow up call you made yesterday we have received nothing short of outstanding service. We are grateful our neighbors recommended your company to us. You have chosen your sincere name well. You are “trustworthy!”

Please feel free to use us as a referral in the future. We have already told others how well you took care of us.

Thanks again and please accept these movie passes as a token of appreciation from one of your satisfied customers.

Sincerely,
Scott & Joanna

Terry

Thanks for the great service you did putting the air conditioner in. You also repaired the broken air duct, changed the blower motor and replaced a floor grill which wasn’t included in the estimate.

We’ll strongly recommend Trustworthy Services to others. Enclosed is a check for $2,000.00 dollars to cover the invoice plus an additional $128.00 to help offset the extra charges you incurred while installing the air conditioning system.

Thanks again
Dan & Sandy

Dear Terry & Calvin,

We are happy that the Heat Council recommended you and you came out to service our air conditioner, and installed the Amana one for us. We appreciate your honesty.

Then Calvin came out the other day and explained the thermostat to us and put the covers on his shoes, we were so surprised, and delighted!!!

Such consideration is to be commended – if we ever have the opportunity we’ll certainly recommend your company.

Thanks So Much,
Bev and Andy

Trustworthy Services
Terry & Crew:

I wish to thank you for your honest, courteous, and timely service today. I feel much more at ease about my A/C unit now and cant thank you enough.

Have a prosperous (hot!) summer.

Christa
(Satisfied) customer

Dear Terry

Thank you very much for repairing my air conditioner recently at a time that I am certain that you were extremely busy. I also appreciate that you have agreed to let me pay off the amount owing in installments. It would have been difficult, if not impossible for me to come up with the lump sum that I owed you. I realize that this is an incontinence for you, and I am grateful for your kind consideration.

I am enclosing some post dated checks which will cover the total amount due to you over the period of a few months. If this is not acceptable to you, please notify me.

Sincerely,
Cathee

Attn: Terry, Owner

I would like to express my appreciation to one of your employees, Calvin Williams, for such a fantastic job yesterday fixing my heating/air unit. I was in a bit of a panic as I am in the process of selling my home and the unit was extremely loud/vibrating, which is not a good thing when potential buyers are viewing the property. I also am headed out of town and was in a rush to get this solved. Calvin not only met me at my home within 30 minutes on my initial call, he arranged to get the replacement part and return to install it that same afternoon (which was very late in the day). He also had enough trust in me to complete the job and leave the invoice under the mat for mail in payment. As I needed to return to work. This was such a help for me and not to mention a relief that words can’t explain.

Please see that he knows his “above and beyond” efforts were superb and give him my kind regards along with the enclosed movie passes.

Also enclosed is my check for payment of the services. I will recommend Trustworthy Services to everyone that I come across and I can see you truly live up to your name.

Thank you very very much.

A satisfied customer
Christine

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